The terms and conditions set forth below are a legal agreement between you (the Client) and The Company and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by The Company.
By accessing these terms and conditions, browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.
The Company is a registered brand of TFIX LTD company number 07892418. VAT registration number GB 156151130.
These terms and conditions do not affect the Clients statutory rights.
Commission Agreement
By commissioning The Company, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you agree to.
Terms and Terminology
In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to The Company.
The use of headings in these terms and conditions are for convenience only and shall not affect the interpretation of the terms and conditions under the lines.
Authorisation
By commissioning The Company, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation price will be notified before booking, and no work beyond this evaluation will be charged without explicit Client approval.
The Company, when commissioned to carry out repairs, also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.
The Client also authorises The Company, its employees and agents to receive and transport equipment to and from the Clients premises to the offices of The Company.
Repair Order Process
To process your equipment repair request, we require the following information as a minimum:
Name
Address
Landline contact number
Mobile contact number
Email address
Device passwords
We may use your details for marketing purposes. However, we will not past your details to any third party.
Client Legal Rights
The Client is the legal owner of the computer equipment handed over to The Company for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and The Company is not permitted to access this data without the explicit permission of the Client.
Payment
Payment including VAT is due in full upon completion of a successful repair, before the release of the equipment whether shipped to the Clients address or picked up from The Company place of business unless by previous special arrangement.
If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add a 5% penalty of the total invoice for each week of non-payment.
Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. The Company may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.
Refunds can be claimed for cancelled orders within 14 days from the date of purchase of goods and are issued by cheque and posted to your address which we hold on your account. Shipping charges and payments for services are non-refundable.
In circumstances when goods are supplied, you will only own these goods when payment in full is received.
Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.
Estimate for Repairs
Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are subject to VAT at the current rate and in sterling.
The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.
Availability of Goods and Services
Goods and services are subject to availability. If for whatever reason we are unable to supply any products or services, we will not be held liable for any compensation or damages as a result of the non-performance.
Booking a Service
You can book a service via our website.
Service or repair cancellations can be communicated by any of the following:
Email
Telephone
Delivery of Goods and Services
At the time of the order, we will endeavour to confirm a timescale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate, and we will not be held liable for compensation, damages due to a late or non-delivery.
All shipping options are offered without insurance by default, and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us, and we will do so at an additional cost.
Our Collection Policy
Any equipment left with The Company and unclaimed for 14 days, will be disposed of to recover our costs incurred while carrying out a service or repair. After this period, The Company shall have no liability to the Client or any third party.
Non-Compatibility Software
The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is, therefore, the Client’s responsibility to reinstall or reconfigure these applications.
Backing Up Data
The Company will make every possible effort to preserve the Client’s data and files, however, it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES BEFORE HANDING OVER FOR REPAIRS.
Charges will be incurred if The Company has to perform a lengthy backup procedure to protect the Clients own data to complete the repairs.
We cannot be held responsible for the following during the repairs:
Loss or corruption of data, files, information or records
Any loss of business goodwill
Any losses attributed to the interruption to business activity while equipment is out of service for repairs
Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
Any losses you may suffer arising from an inability to use anti-virus software
Any loss considered to be unforeseeable
Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
The Company will not be liable for any damage caused to other equipment by parts supplied following any repair.
Loss of Data Stored on Computer Equipment
The Company, its Employees and Agents cannot be held responsible for any sensitive data left on any devices submitted to be serviced or stored. It is, therefore, the customer’s responsibility to remove any sensitive data from the device before service.
Limited Liability
While The Company shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold The Company liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.
We cannot be held responsible if due to advanced repair techniques used during our procedures in rare cases, device condition might worsen. If devices submitted to The Company services develop additional faults or becomes unusable while on our premises The Company will not reimburse any loss claims or costs associated with services provided.
Additionally, The Company cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.
The Company liability of any kind concerning services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.
Furthermore, should The Company, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly The Company shall not be held liable for any such losses associated with such advice or recommendations.
Warranties
The Company warranty agreement begins the day initial repair was completed and lasts for three months from that date. The time between order completion notification and actual receipt of the order is also considered as a warranty period. If the device is submitted for a warranty repair during these three months, the original warranty will not be extended, unless stated otherwise.
If the same problem re-occurs within three months of the original repair, Client has to submit the device for Warranty Investigation, which is usually done within five working days (excluding transit times). If our investigation confirms the same fault reoccurred, The Company will cover the cost of repair. However, charges will be incurred should additional parts are required to complete the repair. Any necessary replacement parts will be quoted for, and Client will not be charged for these until we have approval.
If after a repair, the client experiences problems, which were not disclosed initially to The Company before the initial repair, the problem is classified as new and unrelated. These unrelated problems are, unfortunately, not covered by our warranty.
If we determine that the problem is not covered under our warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. If you decide not to proceed with the repair, we will retain the service charge of £9.99 as well as shipping fees.
Where items are returned as faulty, and no fault is found by The Company, service charge plus shipping expenses might be added to cover the engineering time spent during the investigation.
The Company does not provide warranty for data or computer files either expressed or implied. The Company disclaims any data warranty of any kind. The Company will not be responsible for faults caused by viruses, malware or other computer hardware or software failures after any repair.
Diagnostics service and shipping fees are not covered under warranty.
The warranty on any hardware will be voided if the warranty sticker placed on the warrantable equipment is removed, broken or tampered with. Any warranty work or repairs must be diagnosed and performed by The Company exclusively, or the warranty will be considered void.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fails due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to the device or its components supplied by The Company under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources, e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidental damage, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
All shipping options are offered without insurance by default, and we hold no responsibility for any loss or damages caused by our logistics partners. If you require items to be insured, please contact us, and we will do so at an additional cost.
Please bear in mind warranty investigations can take up to 5 working days (excluding transit times). The warranty covers only the specific parts we identified as faulty during evaluation and repaired. If we cannot detect any faults or will determine that your device developed new or additional defects, you will be liable for transit and administration fees.
Manufacturers Warranties
During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services under any manufacturer’s warranty and take the appropriate action necessary.
Administration Charges
In case of complementary refunds, e.g. when we decide to refund for failed repair or cancelled order, we reserve the right to charge a minimum amount of £9.99 administration charge to cover our time spent processing the order. Evaluation fee and delivery charges are non-refundable.
By allowing us to carry out repair procedure, all our clients agree to trust in engineers knowledge and equipment to carry out successful procedures, however in some cases due to the age of the PCB or inaccurate diagnostics provided by the customer the outcome is not as expected and can render the final repair unsuccessful. In these situations, The Company cannot be held responsible, and additional pricing might incur if a board is sent for further repairs.
Coupons
All promotional coupons, digital or physical, are not valid in conjunction with any other offers and can only be used for full priced items/services only.
Service Times
Our service time is automatically calculated based on the current workload we have. This is adjusted automatically via our order management system and we have no control over it. Please refresh page a few times to get accurate current service time.
Misquote
If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation, and you will be given the option to proceed based on a newly revised quotation, or the order can be cancelled.
If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full, minus an administration fee, a minimum of £9.99. This excludes evaluation and shipping charges.
This Agreement
All contracts formed between The Company and the Client shall be governed by and construed following and governed by the laws of Great Britain and Northern Ireland.
Each party agrees that any disputes not resolved by the standard complaints procedure will be submitted to the court within the jurisdiction of Northern Ireland.
The correctness of Information and Disclaimer
Although every effort is made at all times to make sure the information contained in our website and our documentation provided is accurate, current and reliable information, it should be recognised that there is a possibility of errors in the information contained within. The Company expressly denies any warranty of the accuracy and reliability of any information provided on their website or documentation. The Company shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our site.
It should be noted that services and or products indicated on this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
The Company has the right, at their discretion, to refuse the supply of goods and services.
The Company reserves the right to change their terms and conditions at any time without prior notice.